software engineer.

• draper , utah (remote)

• posted 10 days ago

job details

summary

• $55 - $62.75 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1051730

job details

job summary:

• A wide degree of creativity and latitude is expected

• Cisco CV, and ICM

• Cisco/Genesys CCaaS and Google CCAI preferred

• Expert in SQL required.

Job Tasks:

• Configure, review and oversee documentation of call flows and interdepartmental documents and communications

• Gather project requirements and configure to continually improve our member experience

• Act as a voice application subject matter expert for the internal team and business partners

• Join support calls with partner and providing sufficient details as needed to resolve issues

• Assist in developing application roadmap and strategy

• Application report gathering and analysis

• Train and mentor team members on application and technical skills.

Qualifications:

• 5-10 years of experience

• Cisco CVP, CUIC and ICM experience required

• IVR Configuration Training, Required Application Certification

• Call center experience preferred. Required vendor trainings

• Technical troubleshooting experience

• IVR and call flow experience preferred

• College degree in a related area of study preferred

• Business analysis experience preferred

• Proficient in Microsoft Office Applications (Excel and Visio)

• Expert SQL experience REQUIRED

• strong analytic and problem solving skills

location: DRAPER, Utah

job type: Contract

salary: $55.00 - 62.75 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

• Designs, modifies, develops, writes and implements software programming applications

• Supports and/or installs software applications/operating systems

• Participates in the testing process through test review and analysis, test witnessing and certification of software

• Familiar with a variety of the field's concepts, practices, and procedures

• Relies on experience and judgment to plan and accomplish goals

• Performs a variety of complicated tasks

qualifications:

• Experience level: Experienced

• Minimum 5 years of experience

• Education: Bachelors (required)

skills:

• SQL

• CiscoEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.