37649BR

Extended Job Title:

IT Support Technician II (IT/Alberta)

Org Level 1:

Texas Tech Unv Hlth Sci Ctr El Paso

Position Description:

The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Requisition ID:

37649BR

Travel Required:

Up to 25%

Major/Essential Functions:

• Provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and action through interaction with customer by phone or in-person.

• Responsible to complete end-user ticket requests by using TTUHSC El Paso ticketing system.

• Serves as liaison between helpdesk and other IT areas by engaging the next level of support personnel when applicable. Assist with transfer of equipment, surplus, and imaging of new PC/Laptops/, etc.

• Adhere to all TTUHSCEP policies, procedures and processes.

• Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Actively promote and encourage staff across the institution.

• Perform other duties as assigned.

Grant Funded?:

No

Minimum Hire Rate:

Compensation is commensurate upon the qualifications of the individual selected

Pay Basis:

Hourly

Work Location:

El Paso

Preferred Qualifications:

• Apple Certified, Dell Certified, CompTIA A Campus:

HSC - El Paso

Department:

IT Clinical Support

Required Attachments:

Cover Letter, Resume / CV, Transcript

Job Type:

Full Time

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group:

General IT/Computer/IT

Shift:

Day

EEO Statement:

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications:

• Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years.

• For HSC Only: Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.

• For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?:

No

Navy Enlisted Classification Code:

CTT, IT

Army Military Occupational Specialty Code:

25B, 255A

Air Force Specialty Code:

3D1X1, 3D1X2

Marine Military Occupational Specialty Code:

0651, 6694

Jeanne Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website (https://www.ttuhsc.edu/emergency/clery-report.aspx) .