Job Information
The Trustees of Columbia University in the City of New York Practice Coordinator in New York, New York
- Job Type: Officer of Administration
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Standard Work Schedule: Monday-Friday (9AM-5PM)
- Building:
- Salary Range: $64,000.00 $66,524.00
Position Summary
Reporting to the Practice Operations Manager and Director of Practice Administration this role will provide clinic support in the Department of Otolaryngology Head -Neck Surgery in conjunction with providing administrative support through a variety of tasks related to the division.
Responsibilities
This role will ensure patient centered care by demonstrating behaviors that reflect a culture of service and will strive to meet the expectations of the patients.
- Assists with the coordination of all activities related to the orderly running of the physician practice and team coverage in the Department of Otolaryngology-Head and Neck Surgery Faculty Practice.
- Schedule encounters, including the coordination of all clinical and administrative documentation required for pre authorization.
- Manage and maintain clinic and OR schedules to ensure optimal efficiency in epic.
- Answer phones and direct calls appropriately; take messages that are clear and legible and disseminate this information to the appropriate parties.
- Schedule appointments, office visits, ancillary services, surgical cases, and academic activities in accordance with proper protocols related to rhinology scheduling guidelines.
- Secure proper referrals, pre-authorizations and/or pre-certifications for visits, procedures, and surgical cases; verify all insurance eligibility.
- Following proper charting procedures; scan patient records and other medical information in appropriate EMR; assist in maintaining patient files in accordance with various governmental and practice standards; obtain physician authorization to release medical records.
- Ensure physician billing is in requisite departmental format prior to delivery to billing department; ensure that all patient visits have appropriate billing documentation, including but not limited to, all relevant and accurate patient demographic and insurance information, co-payments, and aged balance collections.
- Function as key liaison between physician and hospital operating/procedure room.
- This position may require on occasions as appropriate to assist coverage within the department.
- Other related duties as assigned.
Minimum Qualifications
- Bachelor's degree or equivalent in education and experience.
Preferred Qualifications
- 2 years of related experience
- Outlook Exchange electronic calendar
- Experience with scheduling and registration in EPIC
- Knowledge or experience related to insurance verification and authorizations
Other Requirements
- Proven administrative or assistant experience
- Knowledge of office management systems and procedures; proficiency in MS Office
- Excellent time management skills and ability to multi-task and prioritize work
- Mindfulness and critical thinking skills.
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Excellent presentation skills
- Strong people skills with diligence
- Ability to manage confidential information with excellent judgment and discretion
- Diplomacy and efficiency in a high demand environment.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly